Frequently Asked Questions (FAQs)

Welcome to the Binary Apple Systems FAQ section. Here you'll find answers to common questions about our products, services, and policies.

🛒 Orders & Products

Q1. What types of products do you sell?
We specialize in Apple iMacs, MacBooks, Mac Minis, genuine accessories, and custom-built PCs. We also deal in pre-owned and refurbished Apple systems with warranty.

Q2. Are your products original and genuine?
Yes, we only deal in verified, genuine, and quality-assured products. Each device is tested and certified before sale.

Q3. Do you sell brand-new as well as used products?
Yes. We offer brand-new, certified refurbished, and high-quality used systems, each with its own pricing and warranty terms clearly mentioned.

Q4. Can I visit your store before purchasing?
Absolutely! You're welcome to visit our store in Srinagar Colony, Hyderabad, to check products and get personalized guidance.

🚚 Shipping & Delivery

Q5. Do you offer nationwide delivery?
Yes, we ship PAN India via reliable courier partners like Shiprocket, Delhivery, and Blue Dart.

Q6. How long does delivery take?
Delivery usually takes:

  • 2–4 business days for metro cities

  • 4–6 business days for Tier 2 & 3 towns

  • 5–9 days for remote locations

Q7. Is there a shipping fee?
Shipping is free for prepaid orders above ₹999. A small fee applies for smaller orders or COD, which will be shown at checkout.

Q8. How can I track my order?
Once dispatched, you’ll receive a tracking link via SMS/Email. You can also contact our team for updates.

💳 Payments

Q9. What payment methods do you accept?
We accept:

  • UPI / Google Pay / PhonePe

  • Credit & Debit Cards

  • Net Banking

  • Cash on Delivery (COD)*

*COD is available in selected locations only.

Q10. Is EMI or Buy Now Pay Later available?
Please contact our store to check for available EMI options or flexible payment plans.

🔄 Returns & Cancellations

Q11. Can I return a product?
Yes. You can return eligible products within 7 days if they are unused, damaged on arrival, or the wrong items. Please read our Return & Refund Policy for details.

Q12. What if I receive a damaged or incorrect item?
Please contact us within 24 hours of delivery with clear photos and your order details. We'll arrange a replacement or refund promptly.

Q13. Can I cancel an order?
Yes, cancellations are allowed before dispatch. Once shipped, cancellations are not accepted.

🧑🔧 Support & Warranty

Q14. Do your products come with a warranty?
Yes.

  • New products come with the standard brand warranty

  • Used/refurbished items come with store warranty, mentioned at the time of purchase

Q15. Do you provide after-sales support?
Yes, we offer basic tech support, servicing guidance, and product setup help. We're always here for our customers, even after the sale.

📞 Contact & Store Info

Q16. Where is your store located?
📍 Binary Apple Systems
Door No. 104, 1st Floor, Santhosh Manor,
Srinagar Colony Main Road, Yousufguda,
Hyderabad – 500045, Telangana, India

Q17. How can I reach you?
📞 +91 98490 59993
📧 binaryapplesystems@gmail.com

Q18. What are your working hours?
We’re open Monday to Saturday, 10:30 AM – 8:00 PM. Sundays by appointment or limited hours.